Why Can’t I Add Members to an Existing Group Chat in sportsYou?
Adding members to an existing group chat in sportsYou depends on how the chat was created and whether certain conditions are met. Below is a detailed guide to help you understand and address these limitations.
Understanding Chat Types and Their Limitations
Direct Messaging Chats - Chats created via direct messaging with contacts do not support adding team members, users you are contacts with. - If a member doesn't appear when adding people to your chat, it is because they are not a contact.
Team Chat Feature - Chats created through the team chat feature allow adding new members. If you want to create or manage a flexible group chat, use this feature. - Refer to the detailed help article for instructions on using the team chat feature: Create Team/Group Chat.
Steps to Add a Member to a Chat
For Existing Team Chats:
Ensure that the chat in question was created using the team chat feature.
Navigate to the chat settings within the sportsYou chat.
Select the option to add members and search for the desired user.
For Direct Message Chats:
You can only add users you are contacts with on sportsYou
Navigate to the chat settings within the sportsYou chat.
Select the option to add people and search for the desired user.
Related Topics
By following these steps and understanding chat creation features in sportsYou, you’ll be able to efficiently manage your group chats and add desired members.