Running into a glitch, crash, or something that just won't load right? Bugs happen. Here's the fastest way to get it sorted.
First, a few quick checks
Before reporting anything, try these — they solve most issues in under a minute:
Check for an app update. Head to the App Store or Google Play and see if an update is waiting. Most bugs get fixed in the next release, so an outdated app is the #1 cause of "broken" behavior.
Clear the app's cache (Android: Settings > Apps > sportsYou > Storage > Clear Cache) or simply force-close and reopen the app.
Reinstall the app if the above doesn't help — this clears out any corrupted local data without affecting your account or messages, since everything is saved to your account, not your device.
If one of these fixes it, great — no further steps needed.
Still stuck? Tell us what's happening
If the issue is still there, we want to fix it — and the details you give us make a huge difference in how fast we can. Please share:
Device type (e.g., iPhone 14, Samsung Galaxy S23, Chromebook)
Operating system version (e.g., iOS 18.1, Android 14)
App version (found in your device's App Store/Play Store listing for sportsYou, or in Settings within the app if available)
Steps to reproduce — what were you doing right before it happened, and does it happen every time or only sometimes?
A screenshot or screen recording of the issue, if you're able to grab one
Report it
Email us at customerservice@sportsyou.com with those details and our team will take it from there. The more of the above you include up front, the faster we can track it down — vague reports like "it's broken" without any details usually mean a back-and-forth before we can even start investigating.
We can't promise every bug gets fixed overnight, but we do look at every report that comes in with enough detail to act on.