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Merging or Consolidating Duplicate sportsYou Accounts

What to do if you have two sportsYou accounts (e.g. your name appears twice under members) — sportsYou doesn't support merging accounts, so the workaround is deleting the duplicate.

Written by TJ

Merging or Consolidating Duplicate sportsYou Accounts

sportsYou does not currently support merging two accounts into one. If you have ended up with two accounts — commonly because one was created with a phone number and another with an email address — the only way to consolidate is to delete the duplicate account.

How this usually happens

The same email address cannot be used to register multiple accounts, but a phone number and an email address can each create a separate account for the same person. This is the most common cause of a name appearing twice under a team's Members list.

What to do

Delete one of the two accounts, keeping whichever one has the correct team access and admin rights. If you're not sure which account is the right one to keep, check all your email addresses, phone numbers, and third-party login methods to identify which is linked to the teams you need.

If you can't tell which account to keep, or access is still wrong

Contact sportsYou Support with: your original account email or phone number, the team names associated with the account, and screenshots of any error messages. Avoid creating yet another account — this will not restore prior access or admin rights.

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