Managing Chats
Learn more about utilizing the chat feature in this article! This includes understanding the distinctions between New Chat and Team/Group Chat, each offering unique functionalities for different user needs.
Can a chat be deleted?
Yes, the admin can delete chat threads that have been created using the Team/Group Chat feature. However, individual chat messages cannot be deleted, and admins do not have deletion rights for New Chats.
Chat Deletion: How It Works
When an admin deletes a Team/Group Chat, specific protocols determine how the deletion affects participants:
Immediate Effect: For members using the app at the time, the chat disappears the next time the app is reopened.
Refresh Requirement: For users accessing the chat via a webpage, the chat will no longer appear upon refreshing the page.
Members lose access to the chat history immediately, and the deletion cannot be reversed by non-admins.
Can I access chats if they have been deleted?
Yes, school administrators can request chats from all members of their school upon request. However, non-admins cannot reverse or retrieve chats once they have been deleted.
I don’t want to receive chats from this user
You can block users if you no longer would like to receive chat messages from another user. To do so, go to Chat > select the conversation with the user > Tap three dots in the top right > select Block User.
Can I send a one-way chat?
Yes, admins can select disable replies when creating a team or group chat. To disable replies, go to Chats > select Team Chat > tap the three dots in the top right > Disable Replies.
Can I silence a chat?
Yes, you can mute chat notifications for a team chat by going to Chats > select the chat you would like to mute > tap the gear icon > select Mute Notifications.