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Chat: Common Questions

TJ Hefele avatar
Written by TJ Hefele
Updated this week

Managing Chats

Learn more about utilizing the chat feature in this article! This includes understanding the distinctions between New Chat and Team/Group Chat, each offering unique functionalities for different user needs.

Can a chat be deleted?

Yes, the admin can delete chat threads that have been created using the Team/Group Chat feature. However, individual chat messages cannot be deleted, and admins do not have deletion rights for New Chats.

Chat Deletion: How It Works

When an admin deletes a Team/Group Chat, specific protocols determine how the deletion affects participants:

  • Immediate Effect: For members using the app at the time, the chat disappears the next time the app is reopened.

  • Refresh Requirement: For users accessing the chat via a webpage, the chat will no longer appear upon refreshing the page.

Members lose access to the chat history immediately, and the deletion cannot be reversed by non-admins.

Can I access chats if they have been deleted?

Yes, school administrators can request chats from all members of their school upon request. However, non-admins cannot reverse or retrieve chats once they have been deleted.

I don’t want to receive chats from this user

You can block users if you no longer would like to receive chat messages from another user. To do so, go to Chat > select the conversation with the user > Tap three dots in the top right > select Block User.

Can I send a one-way chat?

Yes, admins can select disable replies when creating a team or group chat. To disable replies, go to Chats > select Team Chat > tap the three dots in the top right > Disable Replies.

Can I silence a chat?

Yes, you can mute chat notifications for a team chat by going to Chats > select the chat you would like to mute > tap the gear icon > select Mute Notifications.

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