Managing Chats
Learn more about utilizing the chat feature in this article! This includes understanding the distinctions between New Chat and Team/Group Chat, each offering unique functionalities for different user needs.
Can a chat be deleted?
Yes, the admin can delete chat threads that have been created using the Team/Group Chat feature. However, individual chat messages cannot be deleted, and admins do not have deletion rights for New Chats. Deleting chats is a permanent action, and once a chat is removed, it cannot be recovered. Users should ensure all necessary information is saved or backed up prior to deletion.
Step-by-Step Deletion Process for Team/Group Chats
To delete a Team/Group Chat, follow these steps:
Open the chat you wish to delete.
Select the gear icon in the upper-right corner of the chat window.
Choose the "Delete Chat" option from the menu.
Chat Deletion: How It Works
When an admin deletes a Team/Group Chat, specific protocols determine how the deletion affects participants:
Immediate Effect: For members using the app at the time, the chat disappears the next time the app is reopened.
Refresh Requirement: For users accessing the chat via a webpage, the chat will no longer appear upon refreshing the page.
Members lose access to the chat history immediately, and the deletion cannot be reversed by non-admins. Deletion is permanent, and users should proceed with caution to avoid losing important information.
Can I access chats if they have been deleted?
School administrators can request existing chat records from members of their school if needed. However, once a chat is deleted, it cannot be recovered by anyone, including administrators.
I don’t want to receive chats from this user
You can block users if you no longer would like to receive chat messages from another user. To do so, go to Chat > select the conversation with the user > Tap three dots in the top right > select Block User.
Can I send a one-way chat?
Yes, admins can select disable replies when creating a team or group chat. To disable replies, go to Chats > select Team Chat > tap the three dots in the top right > Disable Replies.
Can I silence a chat?
Yes, you can mute chat notifications for a team chat by going to Chats > select the chat you would like to mute > tap the gear icon > select Mute Notifications.
FAQ
Q: Can I delete individual messages instead of the whole chat? A: No. sportsYou does not currently support the deletion of individual messages. Q: Why don’t I have the option to delete a chat as an admin? A: If the chat was created using the “New Chat” feature, this is a technical limitation. Custom/New Chats do not support deletion, regardless of admin privileges. Refer to the instructions under Dealing with Custom Chats for alternative solutions.