Managing Chats
Learn more about utilizing the chat feature in this article! This includes understanding the distinctions between New Chat and Team/Group Chat, each offering unique functionalities for different user needs.
Can a chat be deleted?
Yes, the admin can delete chat threads that have been created using the Team/Group Chat feature. However, individual chat messages cannot be deleted, and admins do not have deletion rights for New Chats. Deleting a chat removes it from view for users, but it does not necessarily erase the underlying message content from sportsYou's systems. Per our Privacy Policy, sportsYou's typical internal policy is to retain such information via backup or archive copies for a minimum of 7 years. Users should not assume that deleting a chat guarantees permanent removal of that content.
Step-by-Step Deletion Process for Team/Group Chats
To delete a Team/Group Chat, follow these steps:
Open the chat you wish to delete.
Select the gear icon in the upper-right corner of the chat window.
Choose the "Delete Chat" option from the menu.
Chat Deletion: How It Works
When an admin deletes a Team/Group Chat, specific protocols determine how the deletion affects participants:
Immediate Effect: For members using the app at the time, the chat disappears the next time the app is reopened.
Refresh Requirement: For users accessing the chat via a webpage, the chat will no longer appear upon refreshing the page.
Members lose access to the chat history immediately, and the deletion cannot be reversed by non-admins. Deletion removes the chat from view within the app, but as noted above, sportsYou may retain the underlying records in accordance with our Privacy Policy.
Can I access chats if they have been deleted?
School administrators can request existing chat records from members of their school if needed, and this is not limited to chats that are still visible in the app. As permitted or required by FERPA, an Organization (school, team, league, or similar) has the right to request and obtain communication history, messaging, and other Personal Information from sportsYou, consistent with our Privacy Policy. Because sportsYou typically retains message content via backup or archive copies for a minimum of 7 years, records from a deleted chat can often still be provided in response to a formal request from a verified school administrator, even though the chat is no longer visible to users within the app.
I don’t want to receive chats from this user
You can block users if you no longer would like to receive chat messages from another user. To do so, go to Chat > select the conversation with the user > Tap three dots in the top right > select Block User.
Can I send a one-way chat?
Yes, admins can select disable replies when creating a team or group chat. To disable replies, go to Chats > select Team Chat > tap the three dots in the top right > Disable Replies.
Can I silence a chat?
Yes, you can mute chat notifications for a team chat by going to Chats > select the chat you would like to mute > tap the gear icon > select Mute Notifications.
FAQ
Q: Can I delete individual messages instead of the whole chat? A: No. sportsYou does not currently support the deletion of individual messages.
Q: Why don’t I have the option to delete a chat as an admin? A: If the chat was created using the “New Chat” feature, this is a technical limitation. Custom/New Chats do not support deletion, regardless of admin privileges. Refer to the instructions under Dealing with Custom Chats for alternative solutions.